Log In
Sign Up
Job Description
Provides “World Class” Member Service by surprising and delighting our members every day. Provides food service according to industry food standards.
Responsibilities/Skills/Experience Requirements
• Ensures customer care and selling are #1 priority
• Understands all register functions including how to process all transactions and forms of tender
• Assists in training restaurant associates and ensures completion of compliance training of all department associates Uses the 4-Step process to train associates: Tell, Show, Watch and Support
• Maintains a clean and efficient work area t
• Demonstrates strong product and service knowledge and demonstrate proper procedures in the handling of food
• Makes sure to turn on all machines and ensures that they are functioning properly before the store opens
• Checks supplies on a regular basis and alert the Restaurant Lead if orders are needed
• Understands all register functions including how to process all transactions and forms of tender
• Follows corporate guidelines relating to Merchandise Claims and Control (MC&C), Known-Loss Merchandise and Open/Empty Packages
• Responsible for providing food service according to industry food standards
• Replenishes soda and Ice machines as needed and ensures that the soda and Ice machines are cleaned on a continual basis
• Ensures that the proper amount of dough is prepared before store opening to avoid having to make more during peak hours
• Keeps an accurate record of customer call-in orders ensuring that they are prepared in a timely manner
• Performs other duties as assigned
• Ability to be cross-trained
• Strong verbal and mathematic skills
• Ability to lift and move merchandise, typically a minimum of 20lbs, but could be up to 100 lbs
• Ability to perform repetitive standing, walking, bending, lifting, stretching, and reaching
• Retail experience or equivalent
Reports to
Restaurant Lead
Store Manager
